Cura is an integrated system that allows medical information from all doctors in the circle of care, clinics, and hospitals to be incorporated so that timely & precise health decisions can be made.
In the Ontario medical system, there is an information gap between doctors and their client’s medical records. This huge disconnect is partially due to the process of transferring information.
The processing time of acquiring information about the client is extremely time-consuming, as it increases the wait-time for appointments and causes vital information to be lost or delayed.
This is a risk as it causes untimely care, inaccurate health decisions judgments, unnecessary or repeated tests that cost money.
An integrated medical system that reduces the need to request information. By empowering health professionals to communicate with one another through a transparent medical records also improves their decision-making ability.
With transparent medical records, extra costs on unnecessary testing can be prevented, saving the patients' or taxpayers money. This method also improves the doctor-to-patient experience by increasing confidences in the doctors' judgment.
Privacy was a major concern, so the key criteria for health professionals was that they must require access to patients' medical records. Interviewing 5 medical professionals (2 Physicians, Pharmacists, Oncologist and Physiotherapist) I was better able to understand their day to day work experience.
The most common request for doctors is by pharmacists to inquire about patients’ prescriptions, causing a few minutes delay between appointments - increasing the wait time for care.
Requesting information from other clinics, hospitals, or other certified private practices is very time-consuming for physicians causing delayed care.
Healthcare work is tough! To better understand the day to day experience, I created the persona (Anthony) and user experience map as a reference tool to uncover key opportunities for product development.
Using the key opportunities from the experience map, I then developed user stories that informed the minimum viable product (MVP) of searching for a client, viewing their medical record, and prescribing them the appropriate medication.
When health professionals have complete access to clients' medical record, and communicate efficiently with other doctors in the circle of care, their patients receive timely and accurate care.
Time is of the essence and doctors don't have much of it. Designing a seamless experience required 2 round of usability testing and iterations so that users can complete their as fast possible.
Usability test results are labeled with a red dot
Iterations based on usability test are labeled with a red rectangular outline
Privacy concerns over who has access to medical information plays a major barrier the progression of transparent EMR. While in the Ontario medical system, the delay in transferring requested information is bearable, the use-case scenarios of emergency visits can be extremely costly by the minute. Consider current privacy laws, my next step would be to pivot from the primary target audience to the clients' themselves, as their in-control of who has access to their files, and design a product that empowers them by receiving timely and optimal care.